How to Spot and Avoid Tech Support Scams

What Is a Tech Support Scam?

A tech support scam is when someone pretends to be from a well-known company—like Microsoft, Apple, or your internet provider—and tries to convince you that your computer has a serious problem. Their goal is to get your money, your personal information, or access to your computer.

These scams can come as phone calls, pop-up warnings on your screen, or even emails. They often use fear and urgency to pressure you into acting quickly.

🔴 Red Flag #1: Unsolicited Phone Calls

If someone calls you out of the blue claiming to be from Microsoft, Apple, or any tech company, it's almost certainly a scam. Here's the truth:

• Microsoft and Apple will never call you about a problem with your computer
• They don't monitor individual computers for viruses
• If you didn't contact them first, hang up

What to do: Simply hang up. Don't press any buttons or engage in conversation. Block the number if you can.

🔴 Red Flag #2: Scary Pop-Up Warnings

You're browsing the internet and suddenly a full-screen warning appears: "YOUR COMPUTER IS INFECTED! CALL THIS NUMBER IMMEDIATELY!" These pop-ups are designed to panic you.

• Real virus warnings come from your antivirus software, not your web browser
• Legitimate warnings never include a phone number to call
• They often play alarm sounds or lock your screen to increase panic

What to do: Don't call the number. Close the browser window (press Alt+F4 on PC or Command+Q on Mac). If it won't close, restart your computer. The pop-up will be gone.

🔴 Red Flag #3: Requests for Remote Access

Scammers will ask you to download software that lets them control your computer remotely. Once they have access, they can:

• Install malware or spyware
• Access your personal files and photos
• See your passwords and banking information
• Lock your computer and demand payment to unlock it

Rule of thumb: Never give remote access to someone who contacted you first. Only share access with someone you called and trust—like your personal tech support person.

🔴 Red Flag #4: Payment by Gift Cards or Wire Transfer

This is the biggest giveaway. No legitimate company will ever ask you to pay with:

• Gift cards (iTunes, Google Play, Amazon, etc.)
• Wire transfers
• Cryptocurrency
• Cash sent by mail

If someone asks for gift cards as payment, it is 100% a scam. No exceptions.

✅ What to Do If You Think You've Been Scammed

If you've already given access or payment to a scammer, don't panic. Here's what to do right away:

1. Disconnect your computer from the internet (unplug the cable or turn off Wi-Fi)
2. Call your bank immediately if you shared financial information
3. Change your passwords from a different, safe device
4. Report the scam to the FTC at ReportFraud.ftc.gov
5. Call the National Elder Fraud Hotline: 1-833-FRAUD-11
6. Get your computer checked by a trusted professional